Permission denied

Fix scope/permission errors encountered during edits or imports.

Symptom

• Error mentions missing permission or access denied.

Likely causes

• App lacks the required Shopify scope (e.g., write_products).
• Store staff account lacks required admin permissions.
• Object is not editable in its current state (e.g., archived).

Steps to fix

1. Reinstall or reauthorize the app if scopes changed recently.
2. Ask a store owner to confirm your staff permissions in Shopify admin.
3. Ensure the target products/variants are not archived and are editable.
4. Retry the action; if it persists, contact support.

Prevention

• Review the permissions requested during install and share with store owners.

What to send support

• Your shop domain, job ID (if applicable), and the exact error message.

Next steps

• Double-check app permissions in Shopify Admin → Apps → Bulk Editor → About.
• Confirm your staff account has the needed product permissions; ask a store owner to reassign if not.
• Retry the job and capture the error banner + Job History screenshot.
• Need more help? Follow the Support & contact checklist so your message includes the shop URL, job ID, screenshots, and CSV snippet (if applicable).

Was this helpful?

Need more help? Visit the Support & contact checklist for what to include (shop URL, job ID, screenshots, CSV snippet), then email support@xyppy.com or open an issue at GitHub Issues.