Job stuck or slow

Learn why jobs can pause or slow down and how to resolve it.

Symptom

• Job shows “Queued”, “Running” with little progress, or seems paused.

Likely causes

• Shopify API rate limiting (common on large edits).
• Very large scope (tens of thousands of variants).
• Network hiccups; retries in progress.
• Store-side constraints (e.g., draft/archive state).

Steps to fix

1. Wait a few minutes — large edits are processed in batches to respect rate limits.
2. Reduce scope and re-run:
   • Narrow filters to smaller batches (e.g., 1–2k variants).
   • Split by vendor or product type.
3. Confirm your Shopify store is not under heavy load (apps, theme tasks).
4. If the job stalls for >20 minutes with no progress:
   • Cancel the job if possible, then re-run with smaller scope.
   • Contact support with the job ID.

Prevention

• Always preview and estimate size; batch large edits.
• Avoid running multiple large edits simultaneously.

What to send support

• Your shop domain, job ID, screenshot of the Job History, and the filters used.

Next steps

• Open Job history & rollback to confirm whether the job is still running or needs a retry.
• If you’re rate-limited, follow the batching tips in Rate-limited edits.
• Rebuild the job with narrower filters from the Filters & search guide or split by vendor/type.
• Need help? Use the Support & contact checklist so your message includes the shop URL, job ID, filters, and screenshots.

Was this helpful?

Need more help? Visit the Support & contact checklist for what to include (shop URL, job ID, screenshots, CSV snippet), then email support@xyppy.com or open an issue at GitHub Issues.