Support & policies

We’re here to help you complete bulk edits successfully and safely.

Contact support

• Email: support@xyppy.com
• Include:
  • Shop URL
  • Job ID (or CSV filename/import attempt)
  • Filters used or CSV headers touched
  • Screenshots of the error/Job History
  • CSV snippet (first ~10 rows) if the issue involves imports
  • Brief description of what you expected vs. what happened

Data & privacy

• Access: The app requests only the scopes required to perform edits (products and variants).
• Storage: We retain minimal operational data (e.g., job records) to support previews and history where applicable.
• Removal: Uninstalling the app revokes access immediately. For data deletion requests, contact support.
• Policies: see /terms and /privacy in the app.

Service status

If you suspect an outage or incident, email support and include your shop URL and the error message.

Feedback

Was this helpful? Tell us how we can improve the docs via support@xyppy.com or GitHub Issues.